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how do I return an item?

If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery, swimwear and intimates or any other item that cannot be returned for health or hygiene reasons) within 14 days of the parcel being delivered to you, provided:

- The items are unworn and unwashed.


- If shoes, the items are unworn and show no signs of wear.


- The items have all Black Swallow tags attached.


- You take good care to avoid the transfer of make-up.


All returns (unless faulty) will result in a credit coupon to use on your next purchase online.

If you would like to exchange an item, we would recommend returning the unwanted item back to us for a credit coupon and placing a new order.

To assist you with the returns process, we have created an easy way for you to return your goods, using our returns postal method below.

Please note you do not have to use this method and that you are free to use any methods of return that you wish.

If you’re unlucky enough to receive a faulty/incorrect item, please email our Customer Care Team with your order number and they will be more than happy to help you.

 Parcel Point - from $6.95


  • Return through your local Parcel Point store in over 1,100 locations.
  • You can print a label from the carrier website by clicking the create return link.
  • Open 7 days a week, early until late.
  • No returns on cosmetics, hosiery & intimates, swimwear and earrings for hygienic purposes.
  • No returns on sale items.

- On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you’re returning using the reasons codes displayed.
- Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
- Book your return here. Please note that the return costs are to be paid by the customer via the Parcel Point website.
- You will be given a label to print out and to stick on your parcel ensuring any original delivery labels are covered.
- Take your parcel to your local ParcelPoint location.
- Please ensure you keep your tracking number safe in case your return gets lost on it's way back to us.


 Post Office


  • Return through your local Australia Post post office in over 4,400 locations.
  • You can print a label from the carrier website by clicking the create return link.
  • Open Mon - Sat, early until late.
  • No returns on cosmetics, hosiery & intimates, swimwear and earrings for hygienic purposes.
  • No returns on sale items.

On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you’re returning using the reasons codes displayed.
Enclose your delivery note with the item(s) and package up securely. Please use the original packaging if possible.
Take your parcel to your local post office..
Return your parcel to:


ATT: BLACK SWALLOW RETURNS

Level 7, Suite 72, 8-24 Kippax Street
Surry Hills, NSW, 2010
Download our returns form here.



Please be aware that if you choose to return your parcel using this service, the returns costs are to be paid by the customer.
Don’t forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.


 CouriersPlease


  • Return by booking a collection through Couriers Please.

  • To book and print the label from the carrier website click the create return link.

  • Open Mon - Fri, 8am - 5pm.

Courier pickup isn't available to some postcodes. To find out if courier pickup is available in your area please check the Returns FAQ


processing

Once your items have been inspected, we will process your return 1-3 days after we receive your package.

Our customer service team will email you with the details of your return and issue you with a unique credit coupon.


returns policy

*Australian orders: Items must be returned within 14 days from date of purchase.
*International orders: Items must be returned within 28 days from date of purchase.
*Returns will result in a store credit unless items are faulty.
*No returns on cosmetics, shoes, hosiery, swimwear, sunglasses and earrings for hygienic purposes.
*No returns on sale items.