How can we help?
If you live in a metro area* in Australia and order before 3pm AEST, you'll receive your parcel the next business day!
For Western Australia and rural areas, express shipping takes up to 1-3 business days.
ALL PURCHASES ARE SHIPPED EXPRESS from Sydney with Australia Post.
*Please be aware that orders placed during sale periods or product launches are expected to have a delayed processing time*
We ship worldwide via Australia Post EXPRESS. Shipping takes 3-7 business days depending on your location.
First check that you are in the Australia Post express network, if you are then you will get your order the following business day. Your order must also be placed before 3pm AEST.
When we send out your order, you will receive an email notification with your tracking number as it leaves our head office.
Black Swallow sizing is standard and more often than not true to size. However, some items vary depending on the label, for information regarding the fit of items refer to the descriptions located under the name of each item. Australian & International sizing charts are located in the product descriptions & the 'Customer Info' at the bottom of the website.
Our models are between 175-180cm tall, which should give you a rough estimate of the length of a garment in comparison to your own body. All models measurements are listed within the product descriptions, along with the length of the garment.
Email us at firstname.lastname@example.org with the name of the item (or description if you can't think of it) and we'll let you know if we're expecting to restock. If we are, we'll put you on the list to be notified when that particular item comes back in stock.
A Pre Order is the term used when an item is currently out of stock, but will arrive back in stock within a certain time frame. The estimated date of delivery will be displayed under the description of a pre-order product.
We accept payment by bank card (Visa, Mastercard, AMEX) & PayPal - Afterpay & ZipPay are available for Australian customers only.
A note of credit is a certain dollar amount that is credited to your account. The credit note has a 3 month expiry period from the date of purchase, and will appear as a payment option when you next checkout with us.
Gift cards are emailed immediately after payment to the person nominated (i.e. who you're giving the gift card to). You can also send it to yourself and personalise it more before forwarding it on to your friend as well :)
The asterisk '*' is used to indicate certain exclusions during sale periods. These exclusions strictly apply to Hair & Beauty categories.
Unit 28, 16 Bernera Road,
Prestons NSW 2170, Australia
Operating hours are from 8am-4pm. You can contact us with all online inquiries via Email: email@example.com