Careers

Customer Service Representative

Black Swallow - Alexandria NSW


Job Description

You will be responsible for managing phone calls, emails and live chat support to current and potential customers. The individual for this role must entail excellent service standards and ensure they maintain high customer satisfaction.


Key Responsibilities include:

  • Manage large amounts of incoming calls
  • Generate sales leads

  • Assess and identify customers' needs

  • Build sustainable relationships of trust through great communication

  • Provide accurate, valid and complete information to customers

  • Handle complaints, provide solutions, and follow up to ensure matters are resolved

  • Weekly new arrivals

  • Stock Counting

  • Naming and describing products for the website

  • Uploading new products onto the website


The ideal candidate:

  • +1 years customer service experience preferred
  • Experience in fast fashion preferred

  • Familiar with Magento

  • Excellent written and oral communication skills

  • Exemplary phone manner

  • Customer orientation and ability to adapt/respond to different types of characters

  • An "Internet Savvy" approach. We are looking for the type of person that can Google anything to get an answer within seconds

  • Knowledge of Zendesk desirable but not essential

  • Excellent organisational skills

  • Resolve customer complaints & issues to ensure all customers get excellent service

  • Basic excel skills

  • Excellent time management skills and the ability to multi task


To be considered for this role applications must include:

  • a portfolio of your recent work
  • a CV and cover letter
  • must be a resident of Australia


The hours of work will be 8am - 5pm, Monday - Friday.


Catherine 

catherine@blackswallow.com.au
www.blackswallow.com.au


Warehouse Stock Control/Pick Pack Assistant

Black Swallow - Alexandria NSW 2015


Job Description

You will be responsible for picking and packing orders, accepting deliveries, stock counting, allocating spaces for stock within the warehouse, folding and bagging garments.


Key Responsibilities include:

  • Weekly new arrivals
  • Stock Counting

  • Naming and describing products for the website

  • Uploading new products onto the website

  • Efficient receipt of dispatch of goods

  • Picking & packing of orders ensuring accurate and timely deliveries of sales orders

  • Managing back orders on jobs

  • Receiving and checking incoming stock 

  • Regular stocktaking and inventory control

  • Maintaining daily workflow ensuring efficient operation

  • High level of organisation and cleanliness


The ideal candidate:

  • Experience within a warehouse

  • Experience in fast fashion 

  • Familiar with Magento

  • Works well under pressure

  • Proactive and shows initiative

  • Works well autonomously and as a team

  • Fast and accurate

  • Effective communication skills 

  • Positive attitude 

  • Organisational and time management skills

  • Flexibility, punctuality honesty and consistency 

  • Sound computer skills


To be considered for this role applications must include:

  • a portfolio of your recent work

  • a CV and cover letter

  • must be a resident of Australia


The hours of work will be 8am - 5pm, Monday - Friday.


Catherine

catherine@blackswallow.com.au
www.blackswallow.com.au